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Home> Services & Upgrades> Services> Support

Support
All the help you need to get up & running in minutes.

While most customers setup and configure their hosted intranet on their own within a few hours some customers prefer to rely on our team of professionals to setup, configure and roll it out.

To help you get the most out of HyperOffice, we offer a variety of professional services as well as ongoing support options.

Free Customer Support
Free Email & Phone Support
  • All company customers have full access to FREE email and phone support, which we refer to as Standard Support. Please include in your email a thorough description of the technical issue you are having and when and how it occurs. Telephone Support is available to one contact person per account. Additional contacts can be assigned for an additional fee of $50.00 per contact person per month.
  • Standard Support requests will be answered within one business day (Monday-Friday 9:00am-8:00pm EST).
  • Phone support: 1.301.255.0018, option 4.
    Email support: support@hyperoffice.com
Help Engine
  • The Help Engine gives you an easy-to-use "How-to-Guide" to personal, group, settings, and administrative functions of the HyperOffice application.
  • Access the Help Engine from inside the HyperOffice application in the top right corner called "Help"
Online Training
  • Intuitive training modules covering a wide range of topics
  • Available anytime and from anywhere
  • Learn at your own pace on your own schedule
  • Great for a quick start or as a refresher
Fee-based Customer Support
Per Incident Email & Phone Support
  • For the fastest response time, use Per Incident Support with
    4 business hour response time.
  • Please call us for more details at 1.301.255.0018, option 4.
Customized User & Administrator Training
  • Step-by-step instructions for basic operations, site setup, customization and roll out
  • How to get help and additional information
  • Managing users, groups and security
  • Please call us for more details at 1.301.255.0018, option 4.
 
 
For a Live Demo
Email Us
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Testimonials

“ From the first contact HyperOffice provided us with accessible, personal customer service...that's rare these days. ”

David Tomashefski
President
Lex Business Solutions
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Debugging Information
ColdFusion Server Standard 8,0,1,195765
Template /hypermain/support.cfm
Time Stamp 06-Jan-09 12:32 PM
Locale English (US)
User Agent CCBot/1.0 (+http://www.commoncrawl.org/bot.html)
Remote IP 38.103.63.55
Host Name 38.103.63.55

Execution Time

Total Time Avg Time Count Template
16 ms 16 ms 1 C:\Inetpub\wwwroot\Application.cfm
15 ms 15 ms 1 C:\Inetpub\wwwroot\hypermain\includes\HyperMenu.cfm
15 ms 15 ms 1 C:\Inetpub\wwwroot\hypermain\includes\HyperOffice_Header.cfm
15 ms 15 ms 1 top level C:\Inetpub\wwwroot\hypermain\support.cfm
0 ms 0 ms 2 C:\ColdFusion8\CustomTags\ZeroOutput.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\global\global_app.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\global\i18nHandler.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\hypermain\includes\HyperOffice_Footer.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\hypermain\includes\call_us.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\hypermain\includes\checkchat.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\hypermain\includes\free_trial_small.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\hypermain\includes\intranetSuiteIcons.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\hypermain\includes\leftquotes.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\hypermain\includes\productsFaqs.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\hypermain\includes\question.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\hypermain\includes\topBanner.cfm
0 ms 0 ms 1 C:\Inetpub\wwwroot\hypermain\includes\topShortcut.htm
0 ms 0 ms 1 C:\Inetpub\wwwroot\hypermain\includes\yahoo_universal_include.cfm
0 ms  STARTUP, PARSING, COMPILING, LOADING, & SHUTDOWN
31 ms  TOTAL EXECUTION TIME
red = over 250 ms average execution time

Scope Variables

Application Variables:
adminbundle=Struct (1)
appbundle=Struct (1)
applicationname=Hyperoffice
appvarsinitialized=1
cachelocation=\\db0-6\fileroot\mailcache\
calendars=Struct (7)
chatloggedin=0
cobrand_data=Array (5781)
cobrand_file_storage_dir=\\db0-6\fileroot\directories\cobrands\
commonbundle=Struct (1)
dbipaddress=192.168.1.12
dbname=hyperoffice_sql
dbpassword=appcorp1
dbusername=sa
default_user_email=
default_user_email_from=Hyperoffice <development@hyperoffice.com>
default_user_email_title=Welcome to Hyperoffice
default_user_signature=
dynamicappvarsinitialized=1
externalbundle=Struct (1)
externalglobalbundle=Struct (1)
filesystemdirectory=\\db0-6\fileroot\filesys\
globalbundle=Struct (1)
group_filesystem_root=\\db0-6\fileroot\directories\groups\
groupbundle=Struct (1)
ho_primary_ds=Hyperoffice_SQL
hyperoffice_root=c:\inetpub\wwwroot\hyperoffice\
hyperofficeinitialized=1
i18ninit=true
imapfolders=Struct (7)
interactbundle=Struct (1)
localedaynames=Struct (1)
localedays=Struct (1)
localehours=Struct (1)
localemanyyears=Struct (1)
localeminutes=Struct (1)
localemonths=Struct (1)
localeshortdaynames=Struct (1)
localets=Struct (1)
localeyears=Struct (1)
login_process=/global/process_login.cfm
logout_process=/global/process_logout.cfm
mailcapini=c:\HyperOfficeInternal\mailcap.ini
monitorbundle=Struct (1)
mount_point=\\DB0-6\fileroot\
personalbundle=Struct (1)
protectedbundle=Struct (1)
rb=Struct (7)
site_root_url=http://testing.hyperoffice.com/
stylesbundle=Struct (1)
temp_filetransfer_dir=d:\FileTransfers\
templates_dir=\\db0-6\fileroot\templates\
timelastchecked={ts '2009-01-06 12:30:27'}
toolsbundle=Struct (1)
tz=Struct (14)
urlroot=hyperoffice/
use_default_signature=1
use_default_user_email=0
user_filesystem_root=\\db0-6\fileroot\directories\users\
util=Struct (20)
version=1.02.04192000

CGI Variables:
AUTH_PASSWORD=
AUTH_TYPE=
AUTH_USER=
CERT_COOKIE=
CERT_FLAGS=
CERT_ISSUER=
CERT_KEYSIZE=
CERT_SECRETKEYSIZE=
CERT_SERIALNUMBER=
CERT_SERVER_ISSUER=
CERT_SERVER_SUBJECT=
CERT_SUBJECT=
CF_TEMPLATE_PATH=C:\Inetpub\wwwroot\hypermain\support.cfm
CONTENT_LENGTH=
CONTENT_TYPE=
CONTEXT_PATH=
GATEWAY_INTERFACE=CGI/1.1
HTTPS=off
HTTPS_KEYSIZE=
HTTPS_SECRETKEYSIZE=
HTTPS_SERVER_ISSUER=
HTTPS_SERVER_SUBJECT=
HTTP_ACCEPT=Accept: application/xhtml+xml,text/html;q=0.9,text/plain;
HTTP_ACCEPT_ENCODING=gzip
HTTP_ACCEPT_LANGUAGE=en-us,en;q=0.5
HTTP_CONNECTION=close
HTTP_COOKIE=
HTTP_HOST=testing.application.com
HTTP_REFERER=
HTTP_USER_AGENT=CCBot/1.0 (+http://www.commoncrawl.org/bot.html)
PATH_INFO=/hypermain/support.cfm
PATH_TRANSLATED=C:\Inetpub\wwwroot\hypermain\support.cfm
QUERY_STRING=
REMOTE_ADDR=38.103.63.55
REMOTE_HOST=38.103.63.55
REMOTE_USER=
REQUEST_METHOD=GET
SCRIPT_NAME=/hypermain/support.cfm
SERVER_NAME=testing.application.com
SERVER_PORT=80
SERVER_PORT_SECURE=0
SERVER_PROTOCOL=HTTP/1.1
SERVER_SOFTWARE=Microsoft-IIS/5.0
WEB_SERVER_API=

Client Variables:
cfid=27401
cftoken=49514517
hitcount=1
lastvisit={ts '2009-01-06 12:32:26'}
timecreated={ts '2009-01-06 12:32:26'}
urltoken=CFID=27401&CFTOKEN=49514517

Cookie Variables:
CFID=27401
CFTOKEN=49514517

Session Variables:
cfid=27401
cftoken=49514517
sessionid=HYPEROFFICE_27401_49514517
timezone=EST
urltoken=CFID=27401&CFTOKEN=49514517
usercalendar=gregorian
userlanguage=en
userlocale=en_US
writingdir=ltr
Debug Rendering Time: 78 ms